Technology Services

Contact us 

Monday - Friday  8:00 am - 4:30 pm
Email: support@cascadetech.org
Phone: 503-614-1400 or 1-866-348-3400
Visit the Staff Resources folder in Google Drive >>
(NWRESD Google sign-in is required to access this link)

Support Desk

Email support@cascadetech.org to create a ticket in our system.  Once a ticket is created, you will receive an email and reference number. Check your ticket status here >>

Please include the following information in your email
  • A brief description of the issue
  • Your name and phone number 
  • A screen image of your issue 
Web Help Desk Guide

Equipment purchasing 

Email support@cascadetech.org to create a ticket.  Please include the following in your email ​​
  • Item for purchase
  • Quote or request for quote
  • Department administrator approval
  • ​Budget code to charge
  • ​Delivery instructions 

Items you must purchase through technology

  • Computers       
  • Monitors
  • Network gear
  • Phones 
  • Printers
  • Projectors
  • Software​

​Equipment loss

Please follow the steps below if your Northwest Regional ESD issued equipment has been lost or stolen. 

​ Within the first four hours of loss 
  1. Notify your supervisor of loss.
  2. If stolen, report loss to the police department.
  3. Email support@cascadetech.org, or call 503-614-1400 to submit a ticket. Please include a list of equipment and description of the situation around the loss.

By the end of the first working day
  1. The support desk will provide you with identifying equipment information including make, model and serial number.  Write down this identifying information. 
  2. If stolen, contact the police department to update them with the identifying information.
  3. Complete an inventory of all data stored on or with the equipment. This may include: 
  • IEP or IFSP
  • Spreadsheets and documents containing personal identifiable information* 
  • Student case files
  • USB flash drives, CD’s, external hard drive
       * Please note if this information pertained to students or staff of a district

    4.  Provide this data inventory to your supervisor.

By the end of five days

Equipment return 

Equipment provided to you by the technology department does not need to be turned in for the summer unless you are leaving employment. If you are leaving employment, please print and complete the Equipment drop-off form, and turn it in with all assigned technology equipment. Drop off equipment at the receptionist desk at the service center closest to you (Clatsop, Columbia, Tillamook or Washington).
​
Please check with your supervisor for instructions regarding other types of equipment managed by your department, such as iPads. This equipment might be collected over the summer, even if you are not leaving employment.

Training 

Join us for the 2022-23 First Friday Fast Fifteen sessions. Topics include Google Calendar, Gmail Tips and Tricks, Google Docs - Accessibility & Collaboration, Chat and Spaces, Managing Files and Folders in Google Workspace.

Tutorials and Tips

Google Video Tutorials

Watch our First Friday Fast Fifteen Technology Training videos on YouTube >> 
Keyboard shortcuts 
  • CTRL+C = Copies highlighted text
  • CTRL+X = Cuts highlighted text
  • CTRL+V = Pastes copied/cut text
  • CTRL+ Home = Moves cursor to beginning of a webpage or document
  • CTRL+ALT+DEL = Choose "change password"​
  • Windows Key + Shift + S =  Snips what has been selected with mouse