Technology Services

 Contact Information
Hours: Monday - Friday 8:00 a.m. to 4:30 p.m.
Phone: (503) 614-1400            
Toll free: (866) 348-3400
Email: helpdesk@nwresd.k12.or.us 

The easiest and most efficient way to submit a request for help is to send an email to helpdesk@nwresd.k12.or.us.  This will automatically create a ticket in our Help Desk system and you will get an email with a reference number for your request.

Help us help you
When submitting a ticket please include:
  • A description of the problem. Be as detailed as possible while keeping it brief. "It's broke" or "please fix the thing" doesn't give us much to work off of.
  • Include a phone number you can be reached at.
  • Include a screen shot of the problem.

Check work order (ticket) status online
Web Help Desk Guide

How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us

Things to include in the email:
  • Item you wish to purchase: Quote/or request for quote
  • Approval from Administrator
  • Budget number to charge
  • Any instructions for delivery

Items you must purchase through Technology
  • Computers/Monitors
  • Printers
  • Networking gear
  • Phones
  • Projectors
  • Software (except special ed software)

How to Request a Program or Department Website

1. Read and follow the NWRESD Website Guidelines.
2.  Fill out the form below and submit it to the NWRESD Website Advisory Group:

    NWRESD Website Request Form
Tutorials & Helpful Information for NWRESD Staff

Google Basic Training for ESD Staff
Guide to uploading photos & videos from iPad to Google Drive
ESD Technology Basics

Printing/Scanning/Faxing

Phones
E-mail General
Tips
Google Video Tutorials
Special thanks to Christina Meier-Nowell.

How to access your Google Drive:
How to open a shared Google doc: 

Best Tech Video Ever!  from August 2009