Technology Services

Contact information
Hours: Monday - Friday 8 a.m. to 4:30 p.m.
Phone: 503-614-1400            
Toll free: 866-348-3400
Email: helpdesk@nwresd.k12.or.us ​​

The easiest and most efficient way to submit a request for help is to send an email to helpdesk@nwresd.k12.or.us. This email will automatically create a ticket in our Help Desk system and you will get an email with a reference number for your request.
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Members of the Technology Services team at the 2019
​In-Service. Photo by Tracey Goldner. 
Help us help you
When submitting a ticket please include:
  • A description of the problem. Be as detailed as possible while keeping it brief. "It's broke" or "please fix the thing" doesn't give us much to work off of.
  • Include a phone number you can be reached at.
  • Include a screen shot of the problem.

​Check work order (ticket) status online

Web Help Desk Guide

How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us

Things to include in the email:
  • Item you wish to purchase: Quote/or request for quote
  • Approval from Administrator
  • Budget number to charge
  • Any instructions for delivery

Items you must purchase through Technology
  • Computers/Monitors
  • Printers
  • Networking gear
  • Phones
  • Projectors
  • Software (except special education software)

​Tutorials & Helpful Information 

Click here to access helpful documents in the Staff Resources folder in Google Drive. 
[NWRESD Google sign-in is required to access this link.]

Need help with Google? Watch our First Friday Fast Fifteen Technology Training videos on YouTube >> 

Tips
Google Video Tutorials
Special thanks to Tina Meier-Nowell.

How to access your Google Drive:
How to open a shared Google doc: 

Best Tech Video Ever!  from August 2009