Technology Services

Contact Us 

Monday - Friday  8:00 am - 4:30 pm
Phone: 503-614-1400 or 1-866-348-3400
Email: support@cascadetech.org

Members of the Technology Services team at the 2019 In-service  
Photo by Tracey Goldner

---

Support Desk

Email support@cascadetech.org to create a ticket in our system.  Once a ticket is created, you will receive an email and reference number. Check your ticket status here >>

Include the following information in your email
​

• A brief description of the issue
• Your name and phone number 
• A screen shot of your issue 

Web Help Desk Guide

---

Equipment purchasing 

Email support@cascadetech.org to create a ticket.  Please include the following in your email ​​

• Item for purchase
• Quote or request for quote
• Department administrator approval
• ​Budget code to charge
• ​Delivery instructions 

Items you must purchase through technology

• Computers       
• Monitors
• Network gear
• Phones 
• Printers
• Projectors
• Software​

---

Tutorials and Tips

Google Video Tutorials

Watch our First Friday Fast Fifteen Technology Training videos on YouTube >> 

• Features and settings in Google mail to make is less frustrating
• Gmail productivity: Priority inbox, labels, filters, how to search, unthreading conversations
• Google tasks and keep
• Keeping multiple Google profiles straight
• Sharing Google docs safely 
• Speech to text in Google docs

Google Resources
Visit the Staff Resources folder in Google Drive >>
(NWRESD Google sign-in is required to access this link)

Keyboard shortcuts 

• CTRL+C = Copies highlighted text
• CTRL+X = Cuts highlighted text
• CTRL+V = Pastes copied/cut text
• CTRL+ Home = Moves cursor to beginning of a webpage or document
• CTRL+ALT+DEL = Choose "change password"​
• Windows Key + Shift + S =  Snips what has been selected with mouse