Technology Services
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Contact information
Hours: Monday - Friday 8:00 a.m. to 4:30 p.m. Phone: 503-614-1400 Toll free: 866-348-3400 Email: helpdesk@nwresd.k12.or.us The easiest and most efficient way to submit a request for help is to send an email to helpdesk@nwresd.k12.or.us. This email will automatically create a ticket in our Help Desk system and you will get an email with a reference number for your request. |
Members of the Technology Services team at the 2019
In-Service. Photo by Tracey Goldner. |
Help us help you
When submitting a ticket please include:
Check work order (ticket) status online
Web Help Desk Guide
How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us
Things to include in the email:
Items you must purchase through Technology
Tutorials & Helpful Information
Click here to access helpful documents in the Staff Resources folder in Google Drive.
[NWRESD Google sign-in is required to access this link.]
Tips
When submitting a ticket please include:
- A description of the problem. Be as detailed as possible while keeping it brief. "It's broke" or "please fix the thing" doesn't give us much to work off of.
- Include a phone number you can be reached at.
- Include a screen shot of the problem.
Check work order (ticket) status online
Web Help Desk Guide
How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us
Things to include in the email:
- Item you wish to purchase: Quote/or request for quote
- Approval from Administrator
- Budget number to charge
- Any instructions for delivery
Items you must purchase through Technology
- Computers/Monitors
- Printers
- Networking gear
- Phones
- Projectors
- Software (except special education software)
Tutorials & Helpful Information
Click here to access helpful documents in the Staff Resources folder in Google Drive.
[NWRESD Google sign-in is required to access this link.]
Tips
- Shortcuts for International Characters such as the Spanish characters ñ, á, ¿ etc.
- To change your password press CTRL+ALT+DEL and choose "change password" from the list.
- Using Keyboard shortcuts can speed up your work flow. Here are a few easy ones to try.
- CTRL+C = Copies highlighted text
- CTRL+X = Cuts highlighted text
- CTRL+V = Pastes copied/cut text
- CTRL+Home - Will send you to top of a webpage or document
Google Video Tutorials
Special thanks to Tina Meier-Nowell.
How to access your Google Drive:
Special thanks to Tina Meier-Nowell.
How to access your Google Drive:
How to open a shared Google doc:
Best Tech Video Ever! from August 2009
