Technology Services
Contact us
Monday - Friday 8:00 am - 4:30 pm
Phone: 503-614-1400 or 1-866-348-3400
Email: support@cascadetech.org
Phone: 503-614-1400 or 1-866-348-3400
Email: support@cascadetech.org
Support Desk
Email support@cascadetech.org to create a ticket in our system. Once a ticket is created, you will receive an email and reference number. Check your ticket status here >>
Please include the following information in your email
Please include the following information in your email
- A brief description of the issue
- Your name and phone number
- A screen shot of your issue
Equipment purchasing
- Item for purchase
- Quote or request for quote
- Department administrator approval
- Budget code to charge
- Delivery instructions
Items you must purchase through technology
- Computers
- Monitors
- Network gear
- Phones
- Printers
- Projectors
- Software
Equipment loss
Please follow the steps below if your Northwest Regional ESD issued equipment has been lost or stolen.
Within the first four hours of loss
By the end of the first working day
4. Provide this data inventory to your supervisor
By the end of five days
Within the first four hours of loss
- Notify your supervisor of loss
- If stolen, report loss to the police department
- Contact support@cascadetech.org, or 503-614-1400 to submit a ticket. Please include a list of equipment and description of the situation around the loss
By the end of the first working day
- The support desk will provide you with identifying equipment information including make, model and serial number. Write down this identifying information.
- If stolen, contact the police department again to update them with the identifying information.
- Complete an inventory of all data stored on or with the equipment. This may include:
- IEP or IFSP
- Spreadsheets and documents containing personal identifiable information*
- Student case files
- USB flash drives, CD’s, external hard drive
4. Provide this data inventory to your supervisor
By the end of five days
- If stolen, obtain copies of the police report and forward to support@cascadetech.org
Equipment return
Equipment provided to you by the technology department does not need to be turned in for the summer unless you are leaving employment. If you are leaving employment, please print and complete the Equipment Drop-Off to Technology Department form, and turn it in with all assigned technology equipment. Drop off equipment at the receptionist desk at the service center closest to you (Clatsop, Columbia, Tillamook or Washington).
Please check with your supervisor for instructions regarding other types of equipment managed by your department, such as iPads. This type of equipment might be collected over the summer, even if you are not leaving employment.
Please check with your supervisor for instructions regarding other types of equipment managed by your department, such as iPads. This type of equipment might be collected over the summer, even if you are not leaving employment.
Training
2021 - 2022 Google User Group and Training Opportunities
First Friday Fast Fifteen: 12:00 - 12:15 pm the first Friday beginning in November through May. These live sessions will be followed by a 45-minute question and answer session. Register to attend.
Lunch and Learns for Google Workspace: 12:00 - 1:00 pm the third Wednesday beginning in November - May. These sessions are designed as your place to ask questions and share Google strategies. There will be light content for the first few minutes and then a lot of sharing. Bring your best questions and your best answers, you’re each an expert when it comes to your own work and communication flow. Grab a bite and have lunch with us! Register to attend.
First Friday Fast Fifteen: 12:00 - 12:15 pm the first Friday beginning in November through May. These live sessions will be followed by a 45-minute question and answer session. Register to attend.
Lunch and Learns for Google Workspace: 12:00 - 1:00 pm the third Wednesday beginning in November - May. These sessions are designed as your place to ask questions and share Google strategies. There will be light content for the first few minutes and then a lot of sharing. Bring your best questions and your best answers, you’re each an expert when it comes to your own work and communication flow. Grab a bite and have lunch with us! Register to attend.
Tutorials and Tips
Google Video Tutorials
Watch our First Friday Fast Fifteen Technology Training videos on YouTube >>
Google Resources
Visit the Staff Resources folder in Google Drive >>
(NWRESD Google sign-in is required to access this link)
Keyboard shortcuts
Watch our First Friday Fast Fifteen Technology Training videos on YouTube >>
- Features and settings in Google mail to make is less frustrating
- Gmail productivity: Priority inbox, labels, filters, how to search, unthreading conversations
- Google tasks and keep
- Keeping multiple Google profiles straight
- Sharing Google docs safely
- Speech to text in Google docs
Google Resources
Visit the Staff Resources folder in Google Drive >>
(NWRESD Google sign-in is required to access this link)
Keyboard shortcuts
- CTRL+C = Copies highlighted text
- CTRL+X = Cuts highlighted text
- CTRL+V = Pastes copied/cut text
- CTRL+ Home = Moves cursor to beginning of a webpage or document
- CTRL+ALT+DEL = Choose "change password"
- Windows Key + Shift + S = Snips what has been selected with mouse
