Technology Services

 Contact Information
Hours: Monday - Friday 8:00 a.m. to 4:30 p.m.
Phone: (503) 614-1400            
Toll free: (866) 348-3400
Email: helpdesk@nwresd.k12.or.us 

The easiest and most efficient way to submit a request for help is to send an email to helpdesk@nwresd.k12.or.us.  This will automatically create a ticket in our Help Desk system and you will get an email with a reference number for your request.

Help us help you
When submitting a ticket please include:

• A description of the problem. Be as detailed as possible while keeping it brief. "It's broke" or "please fix the thing" doesn't give us much to work off of.
• Include a phone number you can be reached at.
• Include a screen shot of the problem.

Check work order (ticket) status online
Web Help Desk Guide

How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us

Things to include in the email:

• Item you wish to purchase: Quote/or request for quote
• Approval from Administrator
• Budget number to charge
• Any instructions for delivery

Items you must purchase through Technology

• Computers/Monitors
• Printers
• Networking gear
• Phones
• Projectors
• Software (except special ed software)

How to Request a Program or Department Website

1. Read and follow the NWRESD Website Guidelines.
2.  Fill out the form below and submit it to the NWRESD Website Advisory Group:

May 1, 2018 Software Link: https://sandbox3.lakeparksd.com/

Tutorials & Helpful Information for NWRESD Staff

Google Basic Training for ESD Staff
Guide to uploading photos & videos from iPad to Google Drive
ESD Technology Basics

Printing/Scanning/Faxing

• How to install a network printer - Windows 10 & Windows 8
• How to add your name to a Ricoh address book for scanning

Phones

• Online phone directory
  • Hint:  use CTRL + F to search directory
• Polycom phone Quick User Guide
• Voice Mail cheat sheet

E-mail

• Turn on Out of Office
  • Outlook 2010
  • Outlook Webmail

• How to Open a Shared Calendar
  • Outlook
  • Outlook Webmail
    
• Create Email Rules
  • Outlook Webmail
    

General

• Secure File Transfer
• How to install Firefox
• Cisco AnyConnect VPN client
• How to use a USB storage device
• Changing Citrix Password - Ivisions Finance
• How to do screen shots

Tips

• Shortcuts for International Characters such as the Spanish characters ñ, á, ¿ etc.
• To change your password press CTRL+ALT+DEL and choose "change password" from the list.
• Using Keyboard shortcuts can speed up your work flow. Here are a few easy ones to try.
  • CTRL+C = Copies highlighted text
  • CTRL+X = Cuts highlighted text
  • CTRL+V = Pastes copied/cut text
  • CTRL+Home - Will send you to top of a webpage or document

Google Video Tutorials
Special thanks to Christina Meier-Nowell.

How to access your Google Drive:

How to open a shared Google doc: 

Best Tech Video Ever!  from August 2009