Technology Services
Contact Information
Hours: Monday - Friday 8:00 a.m. to 4:30 p.m.
Phone: 503-614-1400
Toll free: 866-348-3400
Email: helpdesk@nwresd.k12.or.us
The easiest and most efficient way to submit a request for help is to send an email to helpdesk@nwresd.k12.or.us. This email will automatically create a ticket in our Help Desk system and you will get an email with a reference number for your request.
Help us help you
When submitting a ticket please include:
Check work order (ticket) status online
Web Help Desk Guide
How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us
Things to include in the email:
Items you must purchase through Technology
Tutorials & Helpful Information
Google Basic Training for ESD Staff
Guide to uploading photos & videos from iPad to Google Drive
ESD Technology Basics
Printing/Scanning/Faxing
Phones
Email
Tips
Help us help you
When submitting a ticket please include:
- A description of the problem. Be as detailed as possible while keeping it brief. "It's broke" or "please fix the thing" doesn't give us much to work off of.
- Include a phone number you can be reached at.
- Include a screen shot of the problem.
Check work order (ticket) status online
Web Help Desk Guide
How to purchase technology equipment
Open a ticket in Web Help Desk by sending an email to helpdesk@nwresd.k12.or.us
Things to include in the email:
- Item you wish to purchase: Quote/or request for quote
- Approval from Administrator
- Budget number to charge
- Any instructions for delivery
Items you must purchase through Technology
- Computers/Monitors
- Printers
- Networking gear
- Phones
- Projectors
- Software (except special education software)
Tutorials & Helpful Information
Google Basic Training for ESD Staff
Guide to uploading photos & videos from iPad to Google Drive
ESD Technology Basics
Printing/Scanning/Faxing
- How to install a network printer - Windows 10 & Windows 8
- How to add your name to a Ricoh address book for scanning
Phones
- Online phone directory
- Hint: use CTRL + F to search directory
- Polycom phone Quick User Guide
- Voicemail cheat sheet
- Turn on Out of Office
- How to Open a Shared Calendar
- Create Email Rules
- Secure File Transfer
- How to install Firefox
- Cisco AnyConnect VPN client
- How to use a USB storage device
- Changing Citrix Password - Ivisions Finance
- How to do screen shots
Tips
- Shortcuts for International Characters such as the Spanish characters ñ, á, ¿ etc.
- To change your password press CTRL+ALT+DEL and choose "change password" from the list.
- Using Keyboard shortcuts can speed up your work flow. Here are a few easy ones to try.
- CTRL+C = Copies highlighted text
- CTRL+X = Cuts highlighted text
- CTRL+V = Pastes copied/cut text
- CTRL+Home - Will send you to top of a webpage or document
Google Video Tutorials
Special thanks to Christina Meier-Nowell.
How to access your Google Drive:
Special thanks to Christina Meier-Nowell.
How to access your Google Drive:
How to open a shared Google doc:
Best Tech Video Ever! from August 2009
