Technology Services

Contact Us 

Monday - Friday  8:00 am - 4:30 pm
Phone: 503-614-1400 or 1-866-348-3400
Email: support@cascadetech.org
Members of the Technology Services team at the 2019 In-service  
Photo by Tracey Goldner

Support Desk

Email support@cascadetech.org to create a ticket in our system.  Once a ticket is created, you will receive an email and reference number. Check your ticket status here >>

Include the following information in your email
​
  • A brief description of the issue
  • Your name and phone number 
  • A screen shot of your issue 

Web Help Desk Guide

Equipment purchasing 

Email support@cascadetech.org to create a ticket.  Please include the following in your email ​​
  • Item for purchase
  • Quote or request for quote
  • Department administrator approval
  • ​Budget code to charge
  • ​Delivery instructions 

Items you must purchase through technology

  • Computers       
  • Monitors
  • Network gear
  • Phones 
  • Printers
  • Projectors
  • Software​

​Equipment loss

Please follow the steps below if your Northwest Regional ESD issued equipment has been lost or stolen. 

​ Within the first four hours of loss 
  1. Notify your supervisor of loss
  2. If stolen, report loss to the police department
  3. Contact support@cascadetech.org, or 503-614-1400 to submit a ticket. Please include a list of equipment and description of the situation around the loss

By the end of the first working day
  1. The support desk will provide you with identifying equipment information including make, model and serial number.  Write down this identifying information. 
  2. If stolen, contact the police department again to update them with the identifying information.
  3. Complete an inventory of all data stored on or with the equipment. This may include: 
  • IEP or IFSP
  • Spreadsheets and documents containing personal identifiable information* 
  • Student case files
  • USB flash drives, CD’s, external hard drive
       * Please note if this information pertained to students or staff of a district

    4.  Provide this data inventory to your supervisor

By the end of five days

Equipment return 

Equipment provided to you by the technology department does not need to be turned in for the summer unless you are leaving employment.  If you are leaving employment, please print and complete the Equipment Drop-Off to Technology Department form, and turn it in with all assigned  technology equipment.  Drop off equipment at the receptionist desk at the service center  closest to you (Clatsop, Columbia, Tillamook or Washington).
​
Please check with your supervisor for instructions regarding other types of equipment managed by your department, such as iPads.  This type of equipment might be collected over the summer, even if you are not leaving employment.

Tutorials and Tips

Google Video Tutorials

Watch our First Friday Fast Fifteen Technology Training videos on YouTube >> 
Google Resources
Visit the Staff Resources folder in Google Drive >>
(NWRESD Google sign-in is required to access this link)

Keyboard shortcuts 
  • CTRL+C = Copies highlighted text
  • CTRL+X = Cuts highlighted text
  • CTRL+V = Pastes copied/cut text
  • CTRL+ Home = Moves cursor to beginning of a webpage or document
  • CTRL+ALT+DEL = Choose "change password"​
  • Windows Key + Shift + S =  Snips what has been selected with mouse